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Baia di lacona8/27/2023 ![]() ![]() Comfortable beds (very important for me □). The hotel is clean, we had a family room for 4 (two kids 3 and 6 years old) and it was large and clean. Very good hotel, with nice food (to be all inclusive buffet). You will see in the photo below what I got for 2100 euros for 7 nights. Before I came here I asked for a room with a decent view. Free beach towels and better drinks included in full board. Maybe have a few more restaurants if your calling the hotel a resort. Showers in the gym or reception area so that people can freshen up after a long flight. Secure Storage facilities need to be added at reception if check in is at 5pm so that you can leave your suitcase. They need to make some major improvements at this hotel. If checkout is 10am why are the rooms not ready by 2pm latest on the day of arrival?. The check in time is even more shocking I have never been to a hotel that checks in at 5pm and then expects you to be out of the room by 10am. My point is this hotel overcharges for the price of accommodation and doesn’t deliver in service and facilities. We even had to bring our own suitcases from the reception to the room. Staying here made us feel like they want to charge for everything. To be honest We have stayed in many 4 to 5 star hotels around the world and they all had the basic room facilities (iron, ironing board, slipper,gown, coffee and tea tray, bottles of water in the room). We were also charged 5 euros for a beach towel and had to give in 10 euro deposit. For a four star hotel to not have the basic facilities is shocking to be honest. ![]() The issue here is if the clothes get damaged by the system. We requested an iron for our room but got told that they don’t have the facilities and we have to pay to use the laundry system which included wash and iron. Empty fridge and no bottles of water in the room. When we got to our room we were surprised to find that there was no iron or ironing board, no kettle or tea of coffee tray. You get given small plastic cups to get your own drink from the machine. The drinks which were free only included those from the drink machine. It was like they were cooked 3 hours before. We went to the snack bar by the pool to get some food and the chips were not fresh, they were sitting in a tin container to maintain the heat but they dry and hard. So we ended changing our clothes in the toilet. When we went downstairs to find a shower in the gym they didn’t even have one in the gym. I then asked her where the gym was in hope that we could maybe go and shower in the gym and change our clothes as it’s very hot day and we were not dressed appropriately for the weather. Anyway we left the luggage unattended at the front of the hotel. I paid 2200 Euros for 7 nights (full board) at this hotel and they didn’t even have a safe room at reception to keep the luggage. So ai asked receptionist what we can do with our luggage and she said leave it near the front entrance where there was a sign for arrivals. Hotels near Alghero-Sant'Agostino StationĪrrived at this hotel today at around 2:30pm only to be told our room would be ready in 1 hour. ![]()
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